Sunday banking by end of current fiscal yr: SBI chief
Dubta kya nahin
karta.
It is an old
proberb in Hindi ‘Bujhta diya tej roshni deta hai’.
Anyway,
Employees of SBI will now have to work on Sundays and perhaps on Holidays too.
This is another
step to reduce expenses on manpower, increase exploitation of staff and to make
all staff so much sick and tired that they forget their families and become a
worm in bank
Further this
step should open the eyes of those staff who have been wondering in dreamland
since long to have 5 day banking and to spend their so called golden days in banks.
Members of
officer's Association and Staff union will now understand how much their
leaders are clever that they always keep members waiting for this toy or the
other to serve their vested interest. They seldom care for humiliation and
exploitation staff are facing and in fact do not like to understand why youth
do not want to join bank or if join why do they want to leave bank job as soon
as they get another job opportunity.
This exposes
hollow promises made by IBA and Ministry of Finance that they will consider 5
days week for bank staff
Let us see what
happens with wage revision. No doubt staff will face another setback when they
read the real story of wage revision likely to happen after two three years or
which may also not happen till 2017 or 2018
SBI is worried
of increase in business and top management of SBI specially Sri Pratip Choudhury
The Chairman of SBI think that service men in other sectors who have only
Sunday as Holiday can enjoy and avail bank’s services on Sunday if Branches of SBI
are kept open. SBI visualize immense business growth on Sunday. He perhaps forgets
that staffs employed in SBI have also their families behind them and they have
also to take care of their families on Sunday and arrange for necessary goods
and facilities on Sunday. He is not aware or he does not want to know that most
of bank staff have to work late on other working days and they are already frustrated.
They can do nothing for their children on working days and hence the concept of
7 days banking will multiply their agony and do nothing but add fuel to fire
When I joined
the public sector bank , people used to tell stories of the past when during
mid night if dogs used to bark , people used to guess that a bank employee is
passing by and coming back from duty.
Fortunately for
trade union leaders those days have come back. Bank employees will seldom get
time to enjoy money which they will get as salary and allowances. Obviously bank
employees will neither be crazy for attractive wage revision nor will put any
problems to their trade union leaders. They will simply go their home to sleep
in mid night and come back to office in early morning. Children of bank officer
will get appointment in advance if he or
she will like to meet any of parent
It is five days week for central
government employees, multinational companies and many Indian public sector undertaking,
it is alternate five days week for insurance companies, many PSUs, many private
companies and many multinational companies and now it is seven day week for
banks like SBI. There is no uniformity. Dubious and double speaking by
politicians and leaders of most of organizations is not uncommon feature in
India.
I cannot judge whether it is
prudent decision or madness of SBI Chairman, but I can say categorically that
it is sign of grave sickness developed in the working system in SBI and other
banks. It is foolish to expect any growth in business by using the tool of
seven day banking. Rather I will think it better to predict that there will be
phenomenal fall in growth of business of such banks both in quality and quantity.
In private banks one can find
heavy rush of customers but not same in state run banks. Due to quality of
service extended by private banks, these banks have more often than not to keep
their branches open till late hours in night and staff have to work late hours
to finish their work .But rush of customers in banks like SBI is decreasing day
by day and hence they think that they may increase business only by sitting
late or by keeping branches open on Sunday. They perhaps do not understand the
value of quality of service which play dominant role in growth of business.
In every street and main
roads one can find shops open early in the morning and closing late in
midnight. Because these shopkeepers do not get adequate sale in normal business
hours and hence they think that when other good shops will pull their shutters
down, customers will be constrained to come to their door to buy goods .On the
other hand there are many such shops where crowd of buyers is so huge that they
have to close the sale from time to time to manage the heavy rush of customers.
Customers are more concerned with quality and price of product and quality of salesman.
They can wait for not only few hours but days and week to purchase goods from
their choice shop.
It is worthwhile to point
out here that in this age of advanced technology most of the banks have
extended internet banking, mobile banking, SMS banking , ATM banking and many
other alternate channels for bank customers to do banking .Customers in general
do not want to go to any branch of public sector banks till they require some
credit faculties .It is also true that management of most of these banks these
banks want customers to do banking from outside and do not disturb them in branches
and for this purpose only they give more focus on growth and marketing of alternate
channels .This is one of many key reasons that these banks are going away from
customers and their actual business is not showing phenomenal growth.
SBI Head Mr. Pratip
Choudhury is perhaps targeting those customers who are not able to avail bank’s
service by alternate channels nor by branches on week days .Now You are to judge,
it is wisdom or his madness or it is simply a tool to keep fiancé Minister
happy , to keep RBI officials happy and to keep himself in media coverage so
that after the end of Chairmanship of SBI he may be given an opportunity to
serve at more important post in RBI or MOF.
Last but not the least
After taking into
consideration of all aspects of human psychology and human science, our
forefather decided not only in India but in entire world that there should be
limited five to eight hours of working for all class of workers giving a gap
after five to six day for complete refreshment and rejuvenation of human body
and human mind and for making it fit to resume work with fresh energy and vigor.
They made ample provision for casual, privilege and sick leaves for service
class people keeping in mind various social and family needs as also unavoidable
sickness of the workers.
In the age of reformation,
bank management is in favour of seven days banking as also 8 am to 8 pm banking.
They do not like to sanction any leave to any staff because staffs have become
indispensable for banks and they take for granted that staffs are wedded to
bank not to their spouse.How unhappy lot of workers will help in boosting up the prospect of business growth in SBI can only be explained by prudent banker like Mr. Pratip Choudhury only.
SBI chairman want to extract
blood not only from staff but also bent upon extracting interest on CRR which
was not even imagined during last hundred years. Something unique is Mr. Pratip
Choudhury. Other banks have to follow the suit .After all bankers have in built
herd mentality. Their trade union leaders enjoying majority of members are also
blindly relied upon by bank staff .But in this age of fraud and manipulations
it is difficult to distinguish between real protectors from those who stab in
the back.
In a democratic set up every
right or wrong activities undertaken by a group or an organization or a
government enjoying support of majority of persons are always considered as
good for the country .
Team Anna or any smaller group cannot dream of any
change. In this age of flattery and bribery , nothing is true and right other than what leaders speak , follow or not is not important.
Conclusion:
Staff point of View:
A group of musclemen can pull a horse near a
pond of water but cannot force it to drink water. Similarly bank can force
staff to work on Sundays and holidays and sit late hours but cannot make them devoted,
loyal and sincere worker to achieve the task of customer satisfaction and delightment.
Customer point of View:
A person can traverse even 20 kilometers
to enjoy a delicious and hygienic dish of food even at higher rate. But he will
try his best to avoid a hotel though situated in the vicinity of his house and
serving food at cheaper rate but the quality of food served being unhygienic,
not tasty and not good looking.
New generation youth like
buying branded product at higher rate than buying normal cheap product.
Sale of any product depends on
quality of product, price of
product, accessible and comfort of availability of product and finally the
quality of salesman selling the product.
Sale of any shop or any
business does not rise even if the shop is open 24 hours and 365 days.On the contrary sale may rise by leaps and bound if the quality of product and salesmen is good.
As such SBI chairman has to
rethink on his idea of seven day banking , assess its repercussion on the
mindset of staff and finally the utility of such idea in a country where
creation of new employment opportunity is more important than to extract work
from existing employees by paying him or her petty amount of additional pay and allowances.
SBI plans to keep branches open on Sundays to help improve biz
MUMBAI, 2012 AUG. 26:
State Bank of India may have its branches open on Sundays to help improve efficiency, a top bank official has said.
“Possibly we would like to see Sunday working which would increase the time available for doing banking and increase the business,” Bank Chairman Pratip Chaudhuri told analysts on a conference call organised by the brokerage Edelweiss Securities.
The bank had last year taken everybody by surprise by opting to keep all its branches open on October 2 to compensate for a day’s business loss due to a technical snag.
The bank management was happy with the foot falls and the staff turnout at the branches at that time in spite of it being a Sunday as well as a national holiday — Gandhi Jayanti.
Notably, many private banks, which control only a minority share in the banking operations, keep their select branches open on Sundays for customer convenience, even though technologies such as like Internet banking have reduced the need.
Being open on Sundays is said to help the branches attract the new-age working class customers where both the spouses in a household work and struggle to do banking transactions during the week.
SBI, which has almost 14,000 branches across the country, counts on its large chunk of savings account deposits (at over 38 per cent) for higher margins.
However, if such a move were to be made, it would be interesting how the bank unions, which had crippled banking operations across the country last week protesting reform measures, take to such a proposal.
SBI had carried out widely appreciated ‘Parivartan’ programme in the early part of this decade, which helped it stay relevant in changing times and maintaining lead in the market.
During the call, Chaudhuri said the costs incurred on developing physical infrastructure and network does not hit the bank as much as staff costs.
In order to improve efficiency, it will therefore try to delegate routine responsibilities currently done by officers to the low cost junior employees, he said. PTI AA AP GK PTP 08261212
7 comments:
pagalkhane bhej do top management ko!!!
5 days banking demonstration by officers association and issue of charge sheet for office bearers of SBI Officers Association by SBI management and rampant misuse of official machinary by SBI management reflects the Arrogant attitude of the Chairman of SBI.He is bent upon destroying the Institutionwhich is built over 200 years of hard work of officials and employees of the Bank for his selfish use.May goodsense prevail over Top management and understand the ground reality and accordingly.Let SBI Management care for internal customer before they thing of external customer.
Raju
By global standards, we are already working 8 days a week! Yes, if you calculate the number of hours worked per day on an average, in 7 days period, we bankers work for man hours equivalent to 8 man days abroad.
Management actually not focusing on there vision mision statement. This is service industry & one must be happy and satisfied to provide happiness & delight. If the quality of product is best then people pay any cost, & time. So this is applicable to service industry too here PEOPLE is main P of the marketing the person who is serving to customer is also Person therefore to provide happiness and delight to customer employees must be happy. Management have to think on it. If they are thinking about competition and market share then management first achieve there share from employees there value from employees if employees become dissatisfied no customer will get service.
Management now proving their actual skill which is NIL.
We also have work in govt depts which we cannot do due to so much work in bank...we also get sundays to get our work done...does that mean the govt offices should open on sundays...why these bull shit people cannot manage there work in bank as we do to get our job done...
Today is 21st april 2014 and you are posting a press news of aug 2012....thereby creating a confusion among us....its a statement by prathip choudhuri not by Present chairman
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